Privacy Policy
Last updated: 1 March 2026
High Solutions Abseiling Pty Ltd ("we", "us", or "our") is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy describes how we collect, hold, use, and disclose your personal information.
1. Information We Collect
We may collect the following types of personal information:
- Contact details: Your name, email address, phone number, and physical address when you enquire about or use our services.
- Enquiry details: The content of messages you send through our contact form, including service requirements and project details.
- Technical data: Your IP address and browser type when you visit our website, collected automatically for security purposes (e.g., Cloudflare Turnstile verification).
2. How We Collect Information
We collect personal information:
- Directly from you when you submit our contact form, call us, or email us.
- Automatically through essential website technologies (cookies, security tokens) when you visit our website.
We will not collect personal information unless it is reasonably necessary for our business activities.
3. Purpose of Collection
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide quotes.
- To provide our rope access and building maintenance services.
- To communicate with you about your projects or services.
- To protect our website from spam and abuse (security verification).
- To comply with legal obligations.
4. Cookies and Website Technologies
Our website uses the following types of cookies and technologies:
Essential Cookies
These are required for the website to function properly and cannot be disabled. They include:
- Cloudflare Turnstile: Security verification to protect our contact form from spam and automated abuse.
- Cookie consent preferences: Stored locally to remember your cookie choices.
Functional Cookies
These enable enhanced functionality such as:
- Google Maps: Embedded map showing our location. This may set cookies from Google. You can disable this in your Cookie Settings.
Analytics Cookies
We do not currently use analytics cookies. If we introduce them in the future, we will update this policy and seek your consent.
You can manage your cookie preferences at any time through the "Cookie Settings" link in our website footer or by clicking here.
5. Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers: Third-party services essential to website operation (e.g., Cloudflare for security, Google for maps functionality) — only when you have consented to functional cookies.
- Legal requirements: If required by law, regulation, or legal process.
6. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Information submitted through our contact form is sent via email and is not stored in a database on our website.
7. Your Privacy Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access (APP 12) — Request access to personal information we hold about you.
- Correction (APP 13) — Request correction of any inaccurate, out-of-date, or incomplete information.
- Deletion — Request deletion of personal information that is no longer needed.
To exercise any of these rights, you can submit a request through our Privacy Request Form, or contact us using the details below.
8. Revoking Consent
You can revoke your cookie consent at any time by:
- Clicking the "Cookie Settings" link in the website footer.
- Adjusting your browser settings to block or delete cookies.
- Contacting us directly to request removal of your information.
9. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Privacy Officer
We have appointed a Privacy Officer to oversee our compliance with the Australian Privacy Principles. For all privacy-related enquiries, access requests, correction requests, deletion requests, or complaints, please contact our Privacy Officer:
- Privacy Request Form: Submit a Privacy Request
- Role: Privacy Officer, High Solutions Abseiling Pty Ltd
- Phone: 0481 171 978
- Online: Contact Form
- Address: Dee Why NSW 2099, Australia
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.